---
title: "How drivers can re-attempt a skipped delivery"
description: "When drivers can't deliver on the first try, they can schedule another time to return"
url: https://help.routific.com/en/articles/43-how-drivers-can-re-attempt-a-skipped-delivery
collection: "Driver management and the Routific mobile app"
updated: 2026-11-12
language: en
---

# How drivers can re-attempt a skipped delivery

When drivers can't deliver on the first try, they can schedule another time to return

## Why would a driver re-attempt a delivery?

Customers expect a successful delivery! When drivers can't deliver on the first try, they might want the chance to come back at a later time. Some companies even keep track of delivery attempts to enforce driver expectations or pay accordingly.

Some reasons why drivers might not be able to deliver on the first attempt:

-   The driver couldn’t gain access to the building
    
-   The recipient wasn’t there to receive the delivery
    
-   The loading bay was busy (commercial delivery)
    

## How to re-attempt a delivery

Drivers can do this on Routific’s mobile app:

1.  Open the stop and tap **Re-attempt** on the order.
    
2.  On the **Plan re-attempt delivery** screen, select a reason. This is required.
    
3.  Optionally, add photos, a recipient signature, or notes for the dispatcher.
    
4.  Tap **Plan re-attempt**.
    

![Plan re-attempt delivery screen with a mandatory Reason and optional photos, signature, and notes](https://staticfiles.gleap.io/p65554f69e0ce44af4fc2244c/gaPSGzEA8B1RlsKUVlMS2eJN1PiYEJdc8ipzpWjm2ezShsJwmZhwIk8FcDHTwXVLyrXoKc9i6s4.png)

## When is the re-attempt scheduled?

When the driver marks an order for re-attempt, the order is scheduled on a new stop into the best sequence on the route, at least 30 minutes after the current time.

## What does the dispatcher see?

![](https://staticfiles.gleap.io/ghelparticle/oCC4kAw3CUUhcxZ6HJiXq2dxtS3WfcHLUXwfb8UA26ffXGqopR2G7LKGySENf1hztnr6kXywoEb.png)

The dispatcher will see the new position of the stop, marked with the **re-attempt icon**, on [plan.routific.com](https://plan.routific.com), although they will not be explicitly notified. The dispatcher is not able to cancel or undo the re-attempt at this time.

## What about other orders at the same location?

Sometimes there can be multiple orders/deliveries at the same stop or address. Any additional orders at the same stop will not be affected by the re-attempt action. The driver must mark each individual order for re-attempt if they intend to skip them all and return to the stop/address later.

## What happens with customer notifications?

If you have customer notifications enabled, your **skipped message** will fire when the driver taps **Re-attempt**. Currently, the customer won’t be sent another message informing them when the re-attempt is scheduled, nor when the re-attempt is completed.

However, **they will be able to see the latest status of the order in the Delivery Tracker.**

While they won’t see a full timeline of attempts, your customers will…

1.  First, see that the delivery was skipped and that a re-attempt is scheduled.
    
2.  After the re-attempt is successful, the status of the delivery will update to **Successfully delivered**.
    

## Can I disable this for my drivers?

Yes! Only dispatchers or admins can change this setting by logging into Routific’s dispatcher app and going to **Company settings** > **Driver workflow**.

![](https://staticfiles.gleap.io/gattachments/IaAjCaLKEfgRARKb3EMvdSnO9Kkw05oAnhQvgC9yTW3bIpzcv0nhvJ5hyTIQb8haXjmtu4Qppv0.png)

## Comments/questions?

If you have feedback or want to share what you’d like to see next, please email us at [support@routific.com](mailto:support@routific.com).

_Related: See_ [_how drivers can complete stops out-of-sequence_](https://help.routific.com/en/articles/42-how-drivers-can-complete-stops-in-a-different-sequence.md) _on the Routific mobile app._