---
title: "How to capture proof of delivery"
description: "Drivers can collect signatures, take multiple photos as PODs, or scan barcodes"
url: https://help.routific.com/en/articles/36-how-to-capture-proof-of-delivery
collection: "Driver management and the Routific mobile app"
updated: 2026-11-14
language: en
---

# How to capture proof of delivery

Drivers can collect signatures, take multiple photos as PODs, or scan barcodes

Say goodbye to lost packages with proof of delivery!

## Driver app

On the [Routific mobile app](https://help.routific.com/en/articles/16-using-the-routific-mobile-app.md), drivers capture proof of delivery as they complete each order. When a driver taps **Delivered**, the **Proof of delivery** screen opens. From there, they can:

-   **Add photos**: Take as many proof of delivery photos as they need.
    
-   **Add recipient signature**: Have the customer sign on the driver’s phone.
    
-   **Add notes**: Leave notes for the dispatcher.
    

All three are optional. The driver taps **Confirm delivery** to finish.

![Proof of delivery screen with optional Add photos, Add recipient signature, and Add notes, and a Confirm delivery button](https://staticfiles.gleap.io/p65554f69e0ce44af4fc2244c/hmLYv1QN5TRICwidGU8HWoy4WZh2uS8aFXN8D3pXOIQk33jZ3icmf5Z8EWTaTTaqv2cePkbRiZH.png)

Drivers can also add photos, a signature, or notes when they mark an order **Missed** or **Re-attempt**. This is handy for showing a locked gate or a closed business. For those, they also need to select a reason, like _No one was there_ or _Could not get access_.

If your dispatcher has uploaded barcodes, drivers can also [scan a barcode](https://help.routific.com/en/articles/55-use-barcode-scanning-to-prevent-wrong-deliveries.md) to validate a package for delivery.

## Dispatcher view

In addition to [tracking your drivers live](https://help.routific.com/en/articles/19-live-gps-tracking.md), dispatchers can see proof of delivery (POD) photos, signatures, and barcode verification in Routific as your driver captures them.

To view PODs, you must click into an individual order to see the order details:

![](https://staticfiles.gleap.io/ghelparticle/E6Y5FRdvulHky89P3m4i0sAckCANvFcqgn3FICw1u6PkyVpp7Vj44hoETk2rCEqWaecdDO1moxw.png)

Any photos or signatures your drivers have collected can be found there.

In the example below, we click on **Routific** or **Kamei** to see the order details.

![](https://staticfiles.gleap.io/ghelparticle/4NerKLfLk1yy0fZUcsjeWnhGkIFP3b2UEcfM5C8tLMi10oytWDb3Eff45ewEyq3jdIUza27kzm3.gif)

### **Barcodes: When packages have not been scanned**

-   The barcode number appears without a status change.
    
-   Hovering over the barcode shows: **Not scanned**.
    

![](https://staticfiles.gleap.io/gattachments/8E4hkubKaLXwzrrMgMVBwxBUSkdfpeu6tepTz269ua6UDuOJCGLRSxK37tNRNjB9zmenLtZC9pL.png)

### **Barcodes: When a package has been scanned**

-   A green check mark appears next to the barcode.
    
-   Hovering over the barcode shows:  
    **Scanned**, along with the date and time the driver scanned it.
    

![](https://staticfiles.gleap.io/gattachments/SxWKC1h52QWDWHfdeS4rBtlXj5DBhx8a3ew1rH16Tx6FOWXpudEdOYR5hAeUlNUa2mnsv9oBEws.png)

Questions or comments about barcode scanning? Let us know via in-app chat or email [support@routific.com](https://mailto:support@routific.com/)! We’ll continue improving barcode scanning based on what we hear from you.