Some dispatchers and delivery drivers prefer a hard copy of their routes. To download your route data, click the arrow icon in the top right of your screen, next to Plan routes.
You'll have an option to select a date range. Users can export up to a month's worth of route data or 2,500 orders, whichever is less.
You can choose what fields you want included in your report. Photo and signature proof of delivery is now included as well. When you’re ready, click Export, and a CSV file will download to your computer. You can open and print the CSV in Excel, Google Sheets or your preferred spreadsheet app.
Your route export will look something like this:
Your route CSV now includes both what you planned and what actually happened, so you can see how closely your drivers followed the plan.
The columns
Planned arrival time and Planned departure time — the ETAs from when you published the route. These don't change as the day goes on.
Arrival time and Departure time — what actually happened. Before a stop is completed, these show the current projected ETA. Once the driver completes the stop, they show the real time.
How to use it
Export the CSV after the route is finished and compare the two pairs of columns. The gap between planned and actual is how early or late that stop ran. You can do this per stop, per route, or per driver.
Looking for reports on your drivers and routes?
Learn more about our Insights page. Track completed routes over time and uncover trends that reveal how your business is evolving.
